Knowledgebase

You can make changes to your email account through cPanel or webmail. The instructions below will guide you through changing your email password with either method.

You can make changes to your email account through cPanel or webmail. The instructions below will guide you through changing your email password with either method.

• Paper Lantern Theme
• X3 Theme

Updating Email Password using the Paper Lantern Theme

Changing Email Password through Webmail

The email account owner can use this method to change the existing password for an email account. It requires the owner to know the old password before a new one can be set.

1. Log into webmail.
2. Navigate to the top toolbar and click on the email address to populate a menu drop down.
3. Click Password & Security.
   In the Password field, type the new password for the email address.
4. In the Password (Again) field, type the new password again.
5. Click Change Password.

You should receive a confirmation page showing that your password was successfully modified.

Changing Email Password through cPanel

If the email account owner has lost or forgotten the password, the password can be changed through cPanel. This method does not require the old password.

1. Log into cPanel.
2. In the Mail section, click the Email Accounts icon.
3. To the right of the appropriate email account, click Change Password.
4. This will open the Change Mail Account Settings menu.
5. In the Password field, type the new password.
6. In the Password (Again) field, type the new password again.
   Note: The Strength Meter will indicate the difficulty of the password you select. We highly recommend that you use a strong password.
7. Click Change Password to set the new password.

You should receive a confirmation message showing that your password was successfully changed.

Updating Email Password using the X3 Theme

Changing Email Password through Webmail

The email account owner can use this method to change the existing password for an email account. It requires the owner to know the old password before a new one can be set.

1. Login to webmail.
2. Click Change Password.
3. In the Password field, type the new password for the email address.
4. In the Password (Again) field, type the new password again.
5. Click Change Password.

You should receive a confirmation page showing that your password was successfully modified.

Changing Email Password through cPanel

If the email account owner has lost or forgotten the password, the password can be changed through cPanel. This method does not require the old password.

1. Log into cPanel.
2. In the Mail section, click the Email Accounts icon
   
   
3. To the right of the appropriate email account, click Change Password.
   
   
4. This will open the Change Mail Account Settings menu.
   
   
5. In the Password field, type the new password.
6. In the Password (Again) field, type the new password again.
   Note: The Strength Meter will indicate the difficulty of the password you select. We highly recommend that you use a strong password.
7. Click Change Password to set the new password.

You should receive a confirmation message showing that your password was successfully changed